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			Customer relationship management a strategic approach to marketing by Mukerjee, Kaushik Language: English Publication details: New Delhi PHI Learning 2007 2009 Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.812 MUK. Place hold Request article Add to cart (remove)
			Customer satisfaction practical tools for building important relationships by Scott, Dru Series: Viva Crisp Fifty-Minute Book Series Edition: 3rd ed. Language: English Publication details: New Delhi Viva books 2004 2005 Availability: Items available for loan: Engineering Library (1)Location, call number: Lending Section 658.8SCO. Main Library (2)Location, call number: Lending Section 658.812SCO, ... Place hold Request article Add to cart (remove)
			Effective customer care by Wellington, Pat Language: English Publication details: London Kogan Page 2010 2010 Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.812 WEL. Place hold Request article Add to cart (remove)
			The innovator's dilemma the revolutionary book that will change the way you do business by Christensen, Clayton M Language: English Publication details: New York HaperBusiness 2000 2003 Availability: Items available for loan: Main Library (1)Location, call number: Reference Section 658.4 CHR. Place hold Request article Add to cart (remove)
			Key account management a complete action kit of tools and techniques for achieving profitable key supplier status by Cheverton, Peter Edition: 3rd ed. Language: English Publication details: London Kogan Page 2004 2004 Availability: Items available for loan: Engineering Library (2)Location, call number: Lending Section 658.8CHE, ... Main Library (4)Location, call number: Lending Section 658.804CHE, ... Place hold Request article Add to cart (remove)
			Managing quality customer service by Martin, William B Language: English Publication details: New Delhi Viva Books 2005 2004 Availability: Items available for loan: Engineering Library (1)Location, call number: Lending Section 658.3 MAR. Place hold Request article Add to cart (remove)
			Passionate and profitable why customer strategies fail and ten steps to do them right by Arussy, Lior Language: English Publication details: New Jersey John Wiley 2005 2005 Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.802ARU. Place hold Request article Add to cart (remove)
			Service leadership the quest for competitive advantage by Gronfeldt, Svafa Strother, Judith Language: English Publication details: California SAGE 2006 2006 Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.812GRO. Place hold Request article Add to cart (remove)

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