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			Services marketing integrating customer focus across the firm by Zeithaml, Valarie A Bitner, Mary Jo Edition: 3rd ed. Language: English Publication details: New Delhi Tata McGraw- Hill 2003 2004 Availability: Items available for loan: Engineering Library (1)Location, call number: Lending Section 658.8 ZEI. Main Library (1)Location, call number: Lending Section 658.8 ZEI. Place hold Request article Add to cart (remove)
			Services marketing integrating customer focus across the firm by Zeithaml, Valarie Bitner, Mary Jo Edition: 3rd ed. Language: English Publication details: New York McGraw-Hill 2004 2004 Availability: Items available for loan: Main Library (3)Location, call number: Lending Section 658.8 ZEI, ... Place hold Request article Add to cart (remove)
			Services marketing integrating customer focus across the firm by Zeithaml, Valarie A Bitner, Mary Jo Gremler, Dwayne D Pandit, Ajay Edition: 4th ed. Language: English Publication details: New Delhi Tata McGraw-Hill 2008 2008 Availability: Items available for loan: Main Library (1)Location, call number: Lending Section 658.8 ZEI. Place hold Request article Add to cart (remove)

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