000 00620 a2200229 4500
003 ISURu
005 20240721205313.0
020 _a007231267X
041 _aeng
082 _a658
_bFIT
090 _d148103
100 _aFitzsimmons, James A
_9163460
245 _aService management
_boperations, strategy, and information technology
250 _a3rd ed.
260 _aNew York
_bMcGraw - Hill
_c2001
_g2001
300 _axxvi, 646p.
_bill., fig.
650 _aManagement
650 0 _aSERVICE INDUSTRIES
_9121363
700 _aFitzsimmons, Mona J
_9163461
942 _cEM
999 _c118657
_d147479
945 _dMain Library ADMIN
_c26318