000 00530 a2200217 4500
003 ISURu
005 20240721202517.0
020 _a8178293897
041 _aeng
082 _a658.8120954
_bBAL
090 _d34817
100 _aBalachandran, S
_989938
245 _aCustomer driven services management
250 _a2nd ed.
260 _aNew Delhi
_bResponse Books
_c2004
_g2004
300 _axiii,304 p.
650 0 _aCustomer services
_9109281
650 _aManagement
942 _cL
999 _c31747
_d34817
945 _dMain Library ADMIN
_c26318