000 00579 a2200217 4500
003 ISURu
005 20240721203242.0
020 _a9812046534
041 _aeng
082 _a658
_bYAR
090 _d35811
100 _aYardley, Gary
_9110482
245 _a7 days to top notch customer service
_busing the experience oriented management technique
260 _aSingapre
_bTimes Books International
_c1996
_g1996
300 _a167 p.
490 _aTimes Business
650 _aMANAGEMENT
700 _aKelly, Jan
_9110484
942 _cL
999 _c32495
_d35811
945 _dMain Library ADMIN
_c26318