000 00391 a2200181 4500
003 ISURu
020 _a8175540397
041 _aeng
082 _a658.812
_bCAR
090 _d46155
100 _aCarter, Wendy
245 _aCustermer care
_bTrainer's guide
260 _aNew Delhi
_bKogan Page
_c1996
_g1996
300 _a69 p.
650 _aManagement
942 _cPR
999 _c40780
_d46155
945 _dMain Library ADMIN
_c26318