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© Proceedings of the Ruhuna Quality Assurance Sessions 2021 (RUQAS 2021)
st
21 September 2021

Table 2: Usage of information systems, manual methods, or any alternative methods for
activities
Activity Not any Manual Excel/ Google LMS Standard Do
method Access forms module software not
system know
Student internship 19 25 6 5 10 5 18

Student extra-curricular 23 23 4 4 7 3 24
activities

Students 13 36 1 5 6 8 19
grievances/complaints

General administrative 13 29 1 6 8 12 19
activities

Information of the 11 28 5 7 8 13 16
academic staff
performance
Information of the non- 15 31 1 4 3 7 27
academic staff
performance
Information of 17 26 0 3 4 8 30
administrative staff
performance
Financial activities 8 26 6 3 2 14 29

Utilization of physical 8 28 3 4 6 9 30
resources

Total 190 371 36 105 226 115 275

Conclusions

QA reviews evaluate the academic programmes and institutes based on performed internal QA
activities. They are evidence-based assessments, and the majority of the evidence is expected in

documentary form. According to the results, responders are satisfied with the QA criteria and expected

evidence of the QA reviews. However, responders show less confidence in the validity and objectivity
of the results of QA reviews. Even though information systems are good sources to maintain evidence,

they provide limited QA evidence. The detachedness of QA activities from the ordinary operations of
the HEI seems to be the main reason behind the lack of employee commitment to QA. Therefore,

existing information systems need more improvements in providing the necessary evidence. Further,
many activities where the quality is essential are performed entirely or partially by manual methods.

Therefore, these activities do not record necessary QA related evidence.

This study reveals that academics have a positive impression on the QA reviews. In addition, existing

information systems do not cater to the QA requirements sufficiently. Therefore, it is recommended to

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