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Business process mapping improving customer satisfaction

Jacka, J. Mike

Business process mapping improving customer satisfaction - New York John Wiley 2002 - xv,300 p.

ISBN: 0471079774

Subjects--Topical Terms:
CONSUMER SATISFACTION
CUSTOMER RELATIONS
MANAGEMENT
MARKETING
REENGINEERING
SALES MANAGEMENT

Universal Decimal Class. No.: 658.818 / JAC

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