Business process mapping (Record no. 108430)

MARC details
000 -LEADER
fixed length control field 00748 a2200265 4500
003 - CONTROL NUMBER IDENTIFIER
control field ISURu
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 231024b ce ||||| |||| 00| 0 sin d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0471079774
041 ## - LANGUAGE CODE
Language code of text/sound track or separate title English
080 ## - UNIVERSAL DECIMAL CLASSIFICATION NUMBER
Universal Decimal Classification number 658.818
Item number JAC
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Jacka, J. Mike
9 (RLIN) 148927
245 ## - TITLE STATEMENT
Title Business process mapping
Remainder of title improving customer satisfaction
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc New York
Name of publisher, distributor, etc John Wiley
Date of publication, distribution, etc 2002
Date of manufacture 2002
300 ## - PHYSICAL DESCRIPTION
Extent xv,300 p.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element CONSUMER SATISFACTION
9 (RLIN) 136549
Topical term or geographic name as entry element CUSTOMER RELATIONS
9 (RLIN) 92390
Topical term or geographic name as entry element MANAGEMENT
Topical term or geographic name as entry element MARKETING
9 (RLIN) 58665
Topical term or geographic name as entry element REENGINEERING
9 (RLIN) 148928
Topical term or geographic name as entry element SALES MANAGEMENT
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Keller, Paulette J
9 (RLIN) 148929
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Lending Books
Source of classification or shelving scheme Dewey Decimal Classification
945 ## - LOCAL PROCESSING INFORMATION (OCLC)
modifier name Main Library ADMIN
modifier borrowernumber 26318
Holdings
Withdrawn status Lost status Damaged status Not for loan Collection code Home library Current library Shelving location Date acquired Cost, normal purchase price Full call number Barcode Cost, replacement price Price effective from Koha item type
        Lending Collection Engineering Library Engineering Library Lending Section 2006-11-03 6145.60 658.818 JAC 209476 6145.60 2006-11-03 Lending Books