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Telephone skills that satisfy customers unleash the full potential of the telephone

Conlow, Rick

Telephone skills that satisfy customers unleash the full potential of the telephone - New Delhi Viva Books 2011 - [ii],ii,107 p. Illustration - Viva-Crisp 50-minute series .

Assess your own telephone strengths and areas for improvement, Understand what motivates you and how to stay positive, Listen more effectively to serve customers more reliably, Discover seven critical moments of truth on the telephone.

ISBN: 9788130918389

Subjects--Topical Terms:
PERSONAL MANAGEMENT
PLANNING
TIME MANAGEMENT
TIME SAVING
TIME UTILIZATION

Dewey Class. No.: 650.11 / CON

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