Telephone skills that satisfy customers (Record no. 130233)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01047nam a22002777a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | ISURu |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 130507t xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9788130918389 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | English |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 650.11 |
| Item number | CON |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Conlow, Rick |
| 9 (RLIN) | 134183 |
| 245 ## - TITLE STATEMENT | |
| Title | Telephone skills that satisfy customers |
| Remainder of title | unleash the full potential of the telephone |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | New Delhi |
| Name of publisher, distributor, etc | Viva Books |
| Date of publication, distribution, etc | 2011 |
| Date of manufacture | 2011 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | [ii],ii,107 p. |
| Other physical details | Illustration |
| 490 ## - SERIES STATEMENT | |
| Series statement | Viva-Crisp 50-minute series |
| 500 ## - GENERAL NOTE | |
| General note | Assess your own telephone strengths and areas for improvement, Understand what motivates you and how to stay positive, Listen more effectively to serve customers more reliably, Discover seven critical moments of truth on the telephone. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | PERSONAL MANAGEMENT |
| Topical term or geographic name as entry element | PLANNING |
| 9 (RLIN) | 75572 |
| Topical term or geographic name as entry element | TIME MANAGEMENT |
| 9 (RLIN) | 104670 |
| Topical term or geographic name as entry element | TIME SAVING |
| 9 (RLIN) | 180789 |
| Topical term or geographic name as entry element | TIME UTILIZATION |
| 9 (RLIN) | 180790 |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Watsabaugh, Doug |
| 9 (RLIN) | 179973 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Lending Books |
| 945 ## - LOCAL PROCESSING INFORMATION (OCLC) | |
| modifier name | Main Library ADMIN |
| modifier borrowernumber | 26318 |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Cost, normal purchase price | Full call number | Barcode | Date last seen | Cost, replacement price | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Lending Collection | Main Library | Main Library | Lending Section | 2013-05-07 | 857.50 | 650.11 CON | 701611 | 2013-05-07 | 857.50 | 2013-05-07 | Lending Books | ||||
| Dewey Decimal Classification | Lending Collection | Main Library | Main Library | Lending Section | 2013-05-07 | 857.50 | 650.11 CON | 701612 | 2013-05-07 | 857.50 | 2013-05-07 | Lending Books | ||||
| Dewey Decimal Classification | Lending Collection | Main Library | Main Library | Lending Section | 2013-05-07 | 857.50 | 650.11 CON | 701613 | 2013-05-07 | 857.50 | 2013-05-07 | Lending Books | ||||
| Dewey Decimal Classification | Reference Collection | Main Library | Main Library | Reference Section | 2013-05-07 | 857.50 | 650.11 CON | 701614 | 2013-05-07 | 857.50 | 2013-05-07 | Reference Books |