Customer satisfaction research management (Record no. 52693)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00751 a2200241 4500 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | ISURu |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 8129711346 |
| 041 ## - LANGUAGE CODE | |
| Language code of text/sound track or separate title | English |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.8 |
| Item number | ALL |
| 090 ## - | |
| -- | 65977 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Allen, Derek R |
| 9 (RLIN) | 132972 |
| 245 ## - TITLE STATEMENT | |
| Title | Customer satisfaction research management |
| Remainder of title | a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | Delhi |
| Name of publisher, distributor, etc | Pearson Education |
| Date of publication, distribution, etc | 2005 |
| Date of manufacture | 2005 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xv,248 p. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer satisfaction |
| 9 (RLIN) | 132973 |
| Topical term or geographic name as entry element | Management |
| Topical term or geographic name as entry element | MARKETING |
| 9 (RLIN) | 58665 |
| Topical term or geographic name as entry element | MARKETING MANAGEMENT |
| 9 (RLIN) | 75526 |
| Topical term or geographic name as entry element | Research management |
| 9 (RLIN) | 132974 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Lending Books |
| 945 ## - LOCAL PROCESSING INFORMATION (OCLC) | |
| modifier name | Main Library ADMIN |
| modifier borrowernumber | 26318 |
| Withdrawn status | Lost status | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Date last seen | Date checked out | Cost, replacement price | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Lending Collection | Main Library | Main Library | Lending Section | 2007-01-20 | 1050.00 | 2 | 658.8ALL | 502549 | 2014-08-01 | 2014-07-14 | 0.00 | 2007-01-20 | Lending Books | ||||
| Lending Collection | Main Library | Main Library | Lending Section | 2008-10-20 | 1155.00 | 1 | 658.8ALL | 503346 | 2013-08-05 | 2013-07-19 | 0.00 | 2008-10-20 | Lending Books | ||||
| Lending Collection | Main Library | Main Library | Lending Section | 2008-10-22 | 1155.00 | 4 | 658.8ALL | 503345 | 2012-05-04 | 2012-04-17 | 0.00 | 2008-10-22 | Lending Books |