Business process mapping improving customer satisfaction

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Language: English Publication details: New York John Wiley 2002 2002Description: xv,300 pISBN:

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Lending Books

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Item type	Current library	Collection	Call number	Status	Date due	Barcode	Item holds
Lending Books	Engineering Library Lending Section	Lending Collection	658.818 JAC (Browse shelf(Opens below))	Available		209476

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