Telephone skills that satisfy customers unleash the full potential of the telephone
Language: English Series: Viva-Crisp 50-minute seriesPublication details: New Delhi Viva Books 2011 2011Description: [ii],ii,107 p. IllustrationISBN:- 9788130918389
- 650.11Â CON
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Main Library Lending Section | Lending Collection | 650.11 CON (Browse shelf(Opens below)) | Available | 701611 | |||
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Main Library Lending Section | Lending Collection | 650.11 CON (Browse shelf(Opens below)) | Available | 701612 | |||
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Lending Books
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Main Library Lending Section | Lending Collection | 650.11 CON (Browse shelf(Opens below)) | Available | 701613 | |||
Reference Books
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Main Library Reference Section | Reference Collection | 650.11 CON (Browse shelf(Opens below)) | Available | 701614 |
Total holds: 0
Assess your own telephone strengths and areas for improvement, Understand what motivates you and how to stay positive, Listen more effectively to serve customers more reliably, Discover seven critical moments of truth on the telephone.
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