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© Proceedings of the Ruhuna Quality Assurance Sessions 2021 (RUQAS 2021)
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21 September 2021

reputation, access, understanding, and program issues to offer a satisfactory service for the Sri Lankan
students. Nevertheless, a selected sample from the Faculty of Agriculture, University Ruhuna was

used in this investigation. Thus, other samples in the Sri Lankan context may provide empirical

evidence on service quality perceptions of higher education, affecting the generalizability of the
results.

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