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© Proceedings of the Ruhuna Quality Assurance Sessions 2021 (RUQAS 2021)
st
21 September 2021

the faculty has good access and interestingly, it owns well-organized academic programs with a
flexible syllabus, proper structure, sound orientation program and variety of specialization programs.

Furthermore, the faculty has a good understanding of the counselling service, health service, ideal

campus layout/location and quick response to students' requests for assistance.

The undergraduates’ overall satisfaction level of the service quality provided by the faculty of
Agriculture, University of Ruhuna is valid and significant (p=0.000). The majority (46.9%) of the

undergraduates are satisfied with the overall service quality of the faculty while 32.8% of the
respondents have a strong satisfaction. A neutral approach to the overall service quality of the faculty

was evident in 14%. Out of all the respondents, 4.5% are not satisfied with the overall quality of

service provided by the faculty and 1.6% of respondents showed their strong dissatisfaction regarding
this.

Table 1: Perception of undergraduates on the service quality of higher education

Statements Test Value P-Value

Academic Knowledge in the course content of the overall 14.871 0.000
Aspects academic staff is satisfactory.

The academic staff is caring and courteous towards 14.552 0.000
students.
Academics have a sincere interest in solving 14.232 0.000

academic-related problems.
The academic staff shows good communication 14.802 0.000

skills.
Non-Academic The non-academic staff shows a sincere interest in 14.104 0.000
Aspects solving faculty problems.

Non-academic staff is efficient/prompt in dealing 13.711 0.000
with complaints.

The non-academic staff has caring and 13.123 0.000
individualized attention towards faculty
circumstances.

Non-academic staff show a positive attitude 13.978 0.000
towards their service

Reputation Hostel facilities and equipment given are 8.826 0.000
satisfactory.

Academic facilities are satisfactory. 11.691 0.000
University provides easily employable graduates. 12.244 0.000

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