Page 40 - Proceedings-edit-2021_09_20-final
P. 40

© Proceedings of the Ruhuna Quality Assurance Sessions 2021 (RUQAS 2021)
              st
            21  September 2021

                  Table 1: Undergraduates’ perception on the service quality of higher education



                                   Statements                                      Test Value  P-Value

                                   Use  students'  feedback  for  further  faculty       12.540      0.000
                                   improvements.


                  Program Issues   Three academic programs are well organized.           14.353      0.000

                                   There  is  a  flexible  syllabus  and  proper  structure   14.101   0.000

                                   within the degree programs.

                                   Provide a sound orientation program.                  13.257      0.000


                                   Provide a variety of specialization programs.         14.626      0.000

                  Understanding    There is a sound counselling service                  13.172      0.000


                                   There is a satisfactory health service.                9.232      0.000

                                   There is an ideal campus layout/location.             12.988      0.000

                                   There is a quick response to students' requests for   11.593      0.000

                                   assistance.


                    *3-point Likert; 1– Good; 2- Average; 3- Poor
                    *5-point Likert; 1– Strongly agree; 2-Agree; 3-Neutral; 4-Disagree; 5- Strongly disagree


            As suggestions to improve blended learning, students requested to improve the internet facilities within

            the faculty and stated that online teaching has been more effective compared to in hall lectures. To

            improve  the  quality  of  teaching,  students  suggested  conducting  more  online  lectures  and  tutorials,
            revising and updating the curriculum, introducing a module system, encouraging students to ask more

            questions, explaining more clearly the difficult  concepts during lectures and having more clinically
            oriented  and  question-based  teaching.  Students  suggested  that  the  provision  of  lecture  notes  and

            constant attention and help from the mentors would improve the quality of learning in students with
            disabilities.



            Regarding harassment during undergraduate life, 5 students in 2020 and 4 students in 2021 stated that
            consultants and hospital staff harassed them during clinical appointments, while in 2021, 3 students

            and 2 students stated that they got harassed by security officers and batch mates respectively.


            Students suggested allocating a place for group discussions, improving facilities of the senior common
            room and student rooms at the hospital, reducing the number of students in a clinical group, improving

                                                             23
   35   36   37   38   39   40   41   42   43   44   45