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© Proceedings of the Ruhuna Quality Assurance Sessions 2021 (RUQAS 2021)
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21 September 2021

than an hour in one trip. This undoubtedly grounds for psychological and physical benefits to
employees as well as the organization. These employees are less tired at daily commute which saves

more energy to work efficiently and effectively. When analyzing the feedback received from the

questionnaire, about 97% of employees stated that they feel mental relaxation with the provided
transport service. Further, all the employees using the transport service responded that their work

efficiency has been improved with the provided transport service.

Conclusions

A long and exhausting commuting day in and out for work is one of the prominent factors which

affects the productivity of employees of an organization. The present study was conducted to
investigate the effect on productivity of employees with the provided transport facility for the Faculty

of Technology of University of Ruhuna. The main parameters considered in this study are the monthly
average of daily working hours per employee ( ), monthly average of late days per employee

( ℎ ) and time spent for transportation with and without the transport service. The variation of

the values of above parameters are assumed to be reasonable indicators of the productivity of
employees in this study. A considerable improvement in the monthly average of working hours per

employee per day was observed after the establishment of the organized transportation service. The

observed average increment of working hours is about 20 min. Moreover, the monthly average of
late days per employee( ℎ ) has significantly decreased with this transport service. The time

spent with public/private transportation before using university transport and with the provided

university transport facility is also investigated. Accordingly, the employees, who were included to this
study have experienced a notable time saving due to this transport service. It was observed that about

50% of employees using the transport service save more than an hour on one trip. Further, the
employees using this transport service stated that the work efficiency has been improved with the

provided transport service. Finally, the finding of this research provides strong evidence on increased

productivity of employees with the provided transport facility for the Faculty of Technology. The
results of this study suggest that incorporation of a well-developed transport system in the university

would improve the performance and productivity of students and employees and contribute to overall
quality enhancement of the institution.

References

Agarwal, V.K., Chanda, A.C. and Gupta, V.K., (2020) Review on Employee Productivity, Journal of
Critical Review, 7(10), p1156.

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