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© Proceedings of the Ruhuna Quality Assurance Sessions 2021 (RUQAS 2021)
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21 September 2021

Figure 5 suggests that there are substantial difficulties in providing required evidence for QA reviews.
Nearly half of respondents have expressed their difficulties in providing required evidence for external

reviews due to record maintenance issues. These results further confirmed the argument made under

Figure 4 that universities face difficulties in the preparation and maintenance of evidence in QA
reviews.

Figure 6: Manual methods and applications of information systems in QA and expected
improvements

Figure 6 (6a, 6b, 6c, and 6d) shows ample space for improving manual procedures and computer-based

information systems to cater to the evidence requirements of QA reviews. Figures 6a and 6b show that
manual methods are heavily used to prepare the required evidence while information systems provide

only some of the evidence in many cases. This minimum usage of information systems to manage QA

data has been highlighted by Gamage, Pradeep, Najdanovic-Visak, and Gunawardhana (2020) in the
Sri Lankan context. However, as illustrated in figure 6c existing information systems need to be

improved to cater to the quality assurance. Further, there is a strong consensus among the respondents
that computerized information systems can facilitate the review process significantly. As shown in

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