Page 170 - Proceedings-edit-2021_09_20-final
P. 170

© Proceedings of the Ruhuna Quality Assurance Sessions 2021 (RUQAS 2021)
              st
            21  September 2021

            Rahman,  M.A.  and  Ali,  A.  (2015)  Defining  service  quality  index  preferences  in  a  service  industry
            using Analytic Hierarchy process. IEEE 2015 International Conference on Industrial Engineering and

            Operations  Management  (IEOM),  Dubai,  United  Arab  Emirates  p1-7.    [online].  Available  at:

            doi:10.1109/ieom.2015.7093921.


            Sambamurthy,  V.,  Bharadwaj,  A.  and  Grover,  V.  (2003)  Shaping  agility  through  digital  options:
            reconceptualizing the role of information technology in contemporary firms, Management Information

            Systems Quarterly, 27(2), p237-263. [online]. Available at: doi:10.2307/30036530.


            Seo, D. and La Paz, A. (2008) Exploring the Dark Side of IS in Achieving Organizational Agility,

            Communications of the ACM, 51(11), p136-139. [online]. Available at: Doi:10.1145/1400214.1400242


            Shi,  X.,  Holahan,  P.J.  and  Jurkat,  M.P.  (2004)  Satisfaction  formation  processes  in  library  users:
            understanding multisource effects, Journal of Academic Librarianship, 30(2), p55-64.


            Shi,  Xi  and  Levy,  S.  (2005)  A  theory-guided  approach  to  library  services  assessment,  College  &

            Research Libraries, 66(3), p266-276. [online]. Available at: doi: 10.5860/crl.66.3.266.


            Taib, C.A., Rante, Y. and Warokka, A. (2013) The university quality level benchmarking: Can the

            academic library users' satisfaction serve as the anchor of service performance level?,  Journal of e-
            Learning & Higher Education, 2013, p1-14.[online]. Available at: doi: 10.5171/2013.317385.


            Talaja  A.  (2012)  Testing  VRIN  framework  and  rareness  as  sources  of  competitive  advantage  and

            above average performance, Management, 17(2), p51-64.


            Teece,  D.J.  (2007)  Explicating  Dynamic  Capabilities:  The  Nature  and  Micro  Foundations  of

            (Sustainable)  Enterprise  Performance,  Strategic  Management  Journal,  8(3),  p1319-1350.  [online].
            Available at: doi.org/10.1002/smj.640.


            Teece,  D.J. (2019)  A  capability  theory  of  the  firm:  an  economics  and  (Strategic)  management

            perspective, New    Zealand     Economic     Papers, 53(1),    p1-43.   [online].   Available    at:
            doi: 10.1080/00779954.2017.1371208


            Teece,  D.J.,  Pisano,  G.  and  Shuen,  A.  (1997)  Dynamic  capabilities  and  strategic  management,

            Strategic  Management  Journal,  8,  p509-533.   [online].  Available  at:  doi:org/10.1002/(SICI)1097-

            0266(199708)18:7<509::AID-SMJ882>3.0.CO;2-Z


            Walter,  W.H.  (2003)  Expertise  and  Evidence  in  the  Assessment  of  Library  Service  Quality,
            Performance Measurement and Metrics, 4(3), p98-102.


                                                            153
   165   166   167   168   169   170   171   172   173   174   175