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© Proceedings of the Ruhuna Quality Assurance Sessions 2021 (RUQAS 2021)
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21 September 2021

By further developing the index with a computer-based program, it might be able to facilitate the
stakeholders of the library to contribute to the evaluation of service quality in a frequent period. More

research can identify the latent factors associated with the service quality measuring in university

libraries in a global setting.

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