Page 169 - Proceedings-edit-2021_09_20-final
P. 169
© Proceedings of the Ruhuna Quality Assurance Sessions 2021 (RUQAS 2021)
st
21 September 2021
Loesch, M.F. (2010) Librarian as Professor: A Dynamic New Role Model, Education Libraries, 33(1),
p31-37.
Mathiassen, L. and Pries-Heje, J. (2006) Business agility and diffusion of information technology,
European Journal of Information Systems,10(2), p116 -119. [online]. Available at:
doi.org/10.1057/palgrave.ejis.3000610.
Nafei, W.A. (2016) Organizational agility: The key to organizational success, International Journal of
Business and Management, 11(5), p296-309. [online]. Available at: doi:10.5539/ijbm.v11n5p296.
Najrani, M. (2016) The endless opportunity of organizational agility, Strategic Direction,32(3), p37-
38. [online]. Available at: doi:10.1108/SD-02-2015-0026
Newbert, S.L. (2007) Empirical research on the resource-based view of the firm: An assessment and
suggestions for future research, Strategic Management Journal, 28(2), p121–146.[online]. Available
at: doi: 10.1002/smj.573.
Niemi-Grundström, M. (2014) Developing, evaluating and managing library with agile methods,
Library Management, 35(6/7), p481-485.[online]. Available at: doi: 10.1108/LM-02-2014-0022.
Nitecki D.A. (1996) Changing the concept and measure of service quality in academic libraries,
Journal of Academic Librarianship, 22(6), p181-190.
Pakurár, M., Hossam, H., János, N., József, P. and Judit, O. (2019) The service quality dimensions
that affect customer satisfaction in the Jordanian banking sector, Sustainability, 11(4), p2-24. [online].
Available at: https://doi.org/10.3390/su11041113.
Parasuraman, A.P., Zeithaml, V. and Berry, L. (1988) SERVQUAL: A multiple- Item Scale for
measuring consumer perceptions of service quality, Journal of Retailing, 64(1), p12-40.
Penrose, E.T. (1959) The growth of the firm, Wiley, New York.
Powell, T.C. (1995) Total quality management as competitive advantage: A review and empirical
study, Strategic Management Journal, 16(1), p15–37. [online]. Available at:
doi:10.1002/smj.4250160105.
Prahalad, C.K. and Hamel, G. (1990) The Core Competence of the Corporation, Harvard Business
Review, 68(3), p79-91.
152