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© Proceedings of the Ruhuna Quality Assurance Sessions 2021 (RUQAS 2021)
st
21 September 2021

Table 5: Facture structure of the service users’ perception measuring questionnaire
Rotated Component Matrix
Item code Survey items Component
1 2 3
UQSA1 Employees of the library still confide in me for using .850 .174 .205

the library.
UQSA3 Employees of the library are consistently courteous to .841 .143 .215

me
UQSA2 Employees of the library give me individual attention .814 .286 .209
in library matters.

UQSA9 Employees of the library are dependable in the .798 .244 .151
handling of users‘ service problems

UQSA4 Employees of the library are always ready to respond .764 .276 .269
to my questions
UQSA5 Employees of the library know how to answer my .759 .158 .214

questions
UQSA6 Employees of the library deal with me in a caring .748 .378 .223

fashion
UQSA7 Employees of the library can understand my needs .710 .364 .152

UQSA8 Employees of the library have the willingness to help .677 .417 .106
me
UQIC10 The library makes electronic resources accessible .252 .805 .172

on/off campus
UQIC12 The library provides printed materials I need for my .209 .752 .315

studies and work
UQIC11 The library Website enables me to easily locate .271 .672 .424
information on my own

UQIC13 The library provides a wide range of electronic .342 .653 .337
information resources I need

UQIC15 The library has easy-to-use catalogues that allow me .399 .574 .385
to find things on my own

UQIC14 The library has modern equipment that lets me easily .269 .571 .282
access information I need
UQIC16 The library has made facilities for independent use of .397 .552 .406

information resources
UQIC17 Printed and/or electronic journal collections I require .289 .530 .360
for my work

UQLP18 The library provides comfortable space that inspires .147 .308 .841

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