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© Proceedings of the Ruhuna Quality Assurance Sessions 2021 (RUQAS 2021)
              st
            21  September 2021

            Table 4: Facture structure of the service provider perception measuring questionnaire
                                                      Rotated Component Matrix
                          Survey Items                                                   Component
                                                                                    1          2          3
             PQIC14       The library has a sufficient amount of printed materials              .835

                          that users need for their work
             PQIC15       The library has made independent use of information                   .803      -.200

                          through easy accessibility
             PQIC16       My library has an efficient Web site that enables the user   -.219    .784      -.173
                          to locate information on their own

             PQIC17       The library has print and/or electronic journal collections   -.158   .781
                          required for users’ works

             PQLP18       The library has made available sufficient space that       .199      -.116       .911
                          inspires study and learning
             PQLP19       The library has allocated comfortable and quiet space for            -.185       .891

                          individual activities of users
             PQLP20       The library has made available community space for         .175      -.128       .882

                          group learning and group study
             PQLP21       The library has been established in a comfortable and                            .880
                          inviting location

             PQLP22       The library is capable of functioning as a getaway for     .242                  .872
                          study, learning, and research

                Eigenvalues                                                         8.238   4.796         3.150
                % of Variance                                                      37.445   21.801      14.318

                Alpha                                                                .933   .945           .949
             Extraction Method: Principal Component Analysis.
              Rotation Method: Varimax with Kaiser Normalization.
             a. Rotation converged in 4 iterations.


            Questionnaire 5 was aimed to measure the perceived service quality of users. An initial exploratory

            factor analysis was run to examine the factor structure. Three factors had eigenvalues over Kaiser’s
            criterion  of  1  and  in  combination,  it  explained  67.762%  of  the  variance.  Table  5  shows  the  factor

            loading after rotation. The clustering of items suggested that Factor 1 represents the Service Effect
            domain  (9  items),  Factor  2  represents  the  Information  Control  domain  (8  items)  and  factor  three

            represents Library as Place domain (5 items). Cronbach's Alpha 0.958 for overall 22 items showed the

            reliability of the instrument.





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